
FAQ
Shipping Policy – TailNest
🚚 Shipping Policy – TailNest
Processing Time: Orders are processed and dispatched within 24–48 hours.
Delivery Time: Delivery takes 4–6 days in metro cities and 6–9 days in other locations.
Free Shipping: Enjoy Free Shipping on All orders .
Order Tracking: Once shipped, your tracking details will be shared via email/SMS.
Delays: There may be slight delays due to weather or courier issues, but we always ensure your product is delivered safely and as fast as possible.
Note: For COD orders, partial payments are non-refundable. If you cancel the order After Shipping , the partial payment will not be returned.
Return & Refund Policy – TailNest
🔄 Return & Refund Policy – TailNest
At TailNest, your pet’s comfort and your satisfaction are our top priorities 🐾. If something isn’t right, we’re here to help.
✅ Returns
Products can be returned within 5 days of delivery if they are unused, undamaged, and in original packaging.
For hygiene & safety reasons, used grooming products cannot be returned.
✅ Refunds
Once we receive and inspect your return, we’ll notify you about the refund status.
Refunds are processed to your original payment method within 5–7 business days.
✅ Exchanges
Wrong or defective item received? Don’t worry — we’ll replace it at no extra cost.
✅ Non-Returnable Items
Opened grooming products (for hygiene reasons)
Discounted / clearance sale items
✅ How to Request a Return?
Simply email us at Contact@tailnest.in or WhatsApp our team with your order ID & issue. We’ll guide you through the quick return process.
💡 Note: We always ensure our products are packed with care, but if you face any issue, TailNest is just a message away.
Safe & Trusted Grooming
Q1: Are TailNest grooming products safe for pets?
👉 Yes! All our products are made from non-toxic, pet-safe materials that are gentle on skin and coat.
Q2: Can I use them daily on my dog/cat?
👉 Absolutely. Our tools are designed for stress-free, everyday grooming without harming your pet.
Q3: Are TailNest products vet recommended?
👉 Yes, our grooming essentials are pet-approved & vet-friendly, ensuring both safety and comfort.
Q4: Do they work for sensitive pets?
👉 Of course! Our products are soft, durable, and gentle, making them perfect even for anxious or sensitive pets.

