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  Processing Time: Orders are processed and dispatched within 24–48 hours.
  
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  Delivery Time: Delivery takes 6–8 days in metro cities and 9–10 days in other locations.
  
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  Free Shipping: Enjoy Free Shipping on All orders .
  
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  Order Tracking: Once shipped, your tracking details will be shared via email/SMS.
  
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  Delays: There may be slight delays due to weather or courier issues, but we always ensure your product is delivered safely and as fast as possible.

Note: For COD orders, partial payments & COD FEES are non-refundable. If you cancel the order After Shipping , the partial payment will not be returned.

At TailNest, your pet’s comfort and your satisfaction are our top priorities 🐾. If something isn’t right, we’re here to help.

✅ Returns

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  Products can be returned within 5 days of delivery if they are unused, undamaged, and in original packaging.
  
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  For hygiene & safety reasons, used grooming products cannot be returned.
  

✅ Refunds

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  Once we receive and inspect your return, we’ll notify you about the refund status.
  
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  Refunds are processed to your original payment method within 5–7 business days.
  

✅ Exchanges

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  Wrong or defective item received? Don’t worry — we’ll replace it at no extra cost.
  

✅ Non-Returnable Items

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  Opened grooming products (for hygiene reasons)
  
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  Discounted / clearance sale items
  

✅ How to Request a Return?

Simply email us at Contact@tailnest.in or WhatsApp our team with your order ID & issue. We’ll guide you through the quick return process.

💡 Note: We always ensure our products are packed with care, but if you face any issue, TailNest is just a message away.

Q1: Are TailNest grooming products safe for pets?

👉 Yes! All our products are made from non-toxic, pet-safe materials that are gentle on skin and coat.

Q2: Can I use them daily on my dog/cat?

👉 Absolutely. Our tools are designed for stress-free, everyday grooming without harming your pet.

Q3: Are TailNest products vet recommended?

👉 Yes, our grooming essentials are pet-approved & vet-friendly, ensuring both safety and comfort.

Q4: Do they work for sensitive pets?

👉 Of course! Our products are soft, durable, and gentle, making them perfect even for anxious or sensitive pets.

Q1. Why should I trust Tailnest?

We focus on quality + real results, not just marketing. Every product is tested before delivery.

Q2. Are Tailnest products safe for pets?

Yes, all products are designed keeping pet safety & comfort in mind.

Q3. How is Tailnest different from others?

We provide honest pricing, real value, and customer-first support — no fake claims.

Q4. Do you offer support after purchase?

Yes, we provide quick customer support to solve any issues.

Q5. Can I rely on product quality?

Absolutely. Consistent quality and customer satisfaction are the biggest trust factors for any brand.

Q6. Why should I choose Tailnest over cheaper options?

Because trust matters — most customers prefer brands they trust even over cheaper ones.